Availability
Your profile ring is green while your shift is live and grey/red while it is off. New requests are shown only during a live shift.
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Customer account requiredSign up with your mobile number and email to request, track and earn points.
CUSTOMER ACCOUNT
My rides
Compare quotes, contact your driver, collect points and rate completed rides.
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Email confirmations active0 loyalty pointsEarn 1 point for every £1 of a completed fare.
CURRENT BOOKINGS
Active rides
Sign in to view your rides.
HISTORY
Past 5 rides
Your five latest completed or cancelled rides will appear here.
Shift unavailable until compliance is cleared
Your licensing details need attention.
LIVE
Live ride requests
0 new requests
New requests refresh automatically.
Shift tracking readyTurn your shift on to start live location and ride alerts.
OPERATOR DASHBOARD
Operator controls
New ride requestA new local booking is ready to quote.
Sign in to see matched requests.
Your customer reviews will appear here.
RIDE COMMUNICATION
Messages
Messages are private to you and the customer for an accepted ride.
Select a rideChoose a conversation to read and reply.
Messages will appear here.
INTERACTIVE SUPPORT
Operator help centre
Learn the complete quote-to-completion workflow and test important services before starting a shift.
Quotes
Send one clear fare. After submission the ride shows Quote sent and waits for the customer—there is no second Accept button.
Journey stages
The next required stage is displayed as the largest orange action on every active ride: set off, arrive, begin passenger journey, then complete.
Messages
Use the ride conversation instead of personal messaging. Unread customer messages appear as a badge on the Messages tab.
Safety reports
Reports remain private and can be tracked here until Admin responds. Use them for safety, abusive behaviour or serious incidents.
Email delivery
Send a real delivery test to your operator email. Authenticated SMTP is recommended for reliable commercial notifications.
Email transport has not been tested in this browser session.DRIVER EARNINGS
Your earnings
Choose a period or download your records.
Install Ask4Ride Operator AppFaster access and full-screen experience.SAFETY & SUPPORT
My reports
Track reports you submitted about customers.
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Privacy: customer name, phone number and street addresses are automatically hidden after a ride is completed or cancelled. Journey postcodes remain visible for business records.
LOYALTY SETTINGS
Free ride target
Choose how many points a customer needs before earning a free ride with your taxi business.VEHICLE CAPACITY
Passenger seats
Only ride requests that fit your vehicle will be shown. Do not count the driver seat.YOUR OPERATING AREAS
Request operating areas
Add Scottish postcode districts one at a time, for example KY1, KY11, EH1 or G1. Changes are sent to Ask4Ride Admin for approval and do not become active until approved.ADMINISTRATION
Taxi operators
Create accounts and assign Scotland-wide coverage areas.
Sign in to manage operators.
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